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Cambrian School District


Canyon Creek Cabinet Company

DeWeyl Tool

Dicar Inc.

InterHealth Nutraceuticals





Mattson Technology

Metric Equipment

NDK America





Parker Hannifin (Quest)


Pathfinder (NISH)


Price Waterhouse Coopers

Quest Training and Consulting


Relief Enterprise (NISH)


Small Business Development Center


Stoesser-Gordon Plastics

UC San Diego


Valley Industries (Quest)

Western Digital

Non Profit Food Service Organization

Problem: The organization determined that ISO 9001 would provide the system to improve their current process but needed help understanding and implementing processes that would insure improvement in a challenging environment.
Solution: We developed and implemented a project plan using the format found in the downloads page.
Results: Read the August 2008 Quality Digest article to learn more of their success.

High-End Wood Products Manufacturer

Problem: The organization was looking for a system to maintain consistency and drive improvement.
Solution: We provided the training, strategy and direction using ISO 9001 as the foundation to build a strategic quality system.
Results: ISO 9001 is the foundation for continual improvement in their long-term strategic plan.

Corporate Restructuring

Problem: Assistance was needed to determine the worth of a company near bankruptcy.
Solution: We provided a systematic review of the operations and technology as part of the determination of the health of the organization and market place worth.
Results: Company was restructured, resumed public trading and is now clearly in the black.

Automotive Component Supplier

Problem: Organization was implementing ISO 9001 to increase market share       and improve processes but needed guidance to implement requirements
Solution: Cost share support with California State funds provided resources to provide guidance and internal audit support.
Results: ISO 9001 was completed using California State funding for our services resulting in no cash outlay for service.

Precision Semi-Conductor Tool Manufacturer

Problem: Limited resources, family run business needed assistance to improve quality, marketing and operations.
Solution: Cost share support with Federal Funds provided resources to drive several improvement initiatives.
Results: Company is seeing improvement in P/L, by completing ISO 9001 certification, operational improvements and realignment of marketing resources.

Equipment Lease and Rental Company

Problem: The organization wanted to transition to ISO 9001:2000 previously working with us to complete ISO 9002 certification
Solution: We provided the training, strategy and direction to focus the project
Results: Transition was completed in 3 months

Fortune 500 Division

Problem: Reoccurring product and process problems continued to plague the organization hampering productivity and impacting Customer satisfaction.
Solution: An 8-step quality improvement program was implemented to address chronic problems and promote continuous improvement that involved multiple departments.
Results: None of the 18 initiatives under this program have reoccurred.

Semiconductor Equipment Manufacturer

Problem: Organization struggled for 2.5 years, unable to implement ISO 9001. Implementation team of 15 had been in place for over a year.
Solution: Meeting with the ISO implementation team, it was evident that Senior Management required assistance understanding the requirements of the standard along with understanding their role in the registration process. A workshop was held with the Executive Team and an implementation strategy was developed.
Results: ISO 9001 certification completed.

Startup Internet Company

Problem: Overnight this company became the #1 customer of the San Jose US Postal Service. This rapid growth led to inconsistencies in quality sampling methods.
Solution: Develop/upgrade the skill set of the auditors to effectively use sampling plans and proper auditing techniques.
Results: The audit team now has the proper tool set to consistently conduct product sample audits.

High Volume Fortune 500 Division

Problem: Organization recognized the need to upgrade their quality systems but lacked the necessary improvement information or direction.
Solution: An in-depth Gap Analysis was performed to establish a template for continuous improvement.
Results: Quality Organization has a detailed format and is using it to update their process control and quality systems.

Fortune 500 Division

Problem: Start-up organization needed to staff and build a Quality Management System.
Solution: Hired staff, developed initial quality systems, provide ongoing support
Results: The organization has the foundation to build a quality system and ongoing support from Navarro Consulting as needed to develop strategies and build systems.

Fortune 500 Division

Problem: Supplier Program lacked organization and direction.
Solution: Organize a strategic partnership between commodity management and Supplier Quality Engineering.
Results: Millions of dollars were saved by focused efforts in line scrap reduction and supplier pricing concessions.

High-Tech International Company

Problem: Customer manufacturing site qualifications in Malaysia , Korea and Italy required a seamless Quality system consistent at all locations.
Solution: Implement a concise and thorough Quality Plan at all sites.
Results: Qualified strategic Customers allowing greater manufacturing and shipping flexibility completed Qualification.




Navarro Consulting 2008

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